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Refund Policy

Effective Date: January 1, 2025

1. Free Trial Period

We offer a free trial period for new subscribers to experience our service. During this trial period:

• You can cancel at any time without being charged
• No refunds are necessary as no payment is processed
• Full access to all features included in your selected plan
• Automatic conversion to paid subscription unless cancelled

2. Monthly Subscriptions

For monthly subscription plans:

• No refunds are provided for partial months of service
• Cancellation takes effect at the end of the current billing cycle
• You retain access to the service until the end of the paid period
• Refunds may be considered in exceptional circumstances (see Section 6)

3. Annual Subscriptions

For annual subscription plans:

• Refunds are available within the first 30 days of purchase
• Refund amount will be prorated based on unused months
• After 30 days, no refunds are provided except in exceptional circumstances
• Annual subscribers who cancel receive service until the end of their paid term

4. Gift Subscriptions

For gift subscriptions purchased for others:

• Refunds available within 7 days of purchase if gift has not been redeemed
• Once redeemed, standard refund policies apply
• Gift purchaser must request refund, not the recipient

5. Technical Issues

If you experience technical difficulties that prevent you from using our service:

• Contact our support team first for technical assistance
• Refunds may be provided if issues cannot be resolved
• Refund amount will be prorated for the affected service period
• We reserve the right to investigate technical claims

6. Exceptional Circumstances

Refunds may be considered in the following exceptional circumstances:

• Billing errors or unauthorized charges
• Service unavailability due to our technical failures
• Significant changes to service terms that materially affect your experience
• Account access issues that cannot be resolved

7. How to Request a Refund

To request a refund, you must:

• Contact our customer support team within the applicable refund period
• Provide your account information and reason for the refund request
• Allow up to 5-10 business days for refund processing
• Refunds will be processed to the original payment method

8. Refund Processing

Once a refund is approved:

• Processing typically takes 5-10 business days
• Refunds are issued to the original payment method
• You will receive email confirmation when the refund is processed
• Bank processing times may vary and are beyond our control

9. Non-Refundable Items

The following items are not eligible for refunds:

• Partial months of service (monthly subscriptions)
• Service used beyond the applicable refund period
• Accounts terminated for violation of Terms of Service
• Content purchased or rented separately from subscription

10. Dispute Resolution

If you disagree with a refund decision:

• You may escalate the matter to our management team
• We will review your case within 10 business days
• Final decisions will be communicated in writing
• Disputes may be subject to binding arbitration as outlined in our Terms of Service

11. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service constitutes acceptance of any changes.

12. Contact Information

For refund requests or questions about this policy, please contact us:

Phone: +1 (888) 234-0668
Live Chat: Available 24/7 on our website
Support Hours: Monday-Sunday, 24/7